General Questions

You must be at least twenty one (21) years of age in order to open an account and play in DenderaCasino.

The bonus has to be redeemed immediately after your deposit is approved and before you start wagering it. To receive a promotion, you must claim it BEFORE making a deposit. To claim your bonus simply click the .claim. icon found in the cashier.

To receive the Refer-A-Friend bonus log in to the casino and go to the cashier. In the cashier section you will find the .Refer a Friend. link. Click on this link and enter in the email addresses of all of the friends you wish to refer. In order for you to earn the Refer-a-Friend bonus your friends must sign up for a real account and make a deposit and wager at least $50. In order for us to know that your friend was referred by you, they must click on the link provided in their Refer-a-Friend email.

There are several reasons why your bonus was not applied to your account:

• If the bonus was requested BEFORE the deposit was made, a representative will deny the coupon and credit your account manually.
• If you have a balance (even 1 cent) left on the previous bonus you requested, a representative will remove the old bonus and credit your account with the new bonus.
• If the bonus you requested is limited to specific players (1st, 2nd depositors, players that we referred by an affiliate), you can choose one of the other promotions that we offer to our players.
• If the games that you usually play are excluded on this bonus.
• If the bonus you requested is not valid or has expired (such as weekend bonuses)
• And other unforeseeable reasons.

Remember that the bonus should appear in your account instantly if there is no problem. If you require assistance, please contact via live chat or phone BEFORE you start wagering the deposit.

There is only one possible option. You have not completed the wagering requirements on the bonus. The wagering requirements for a bonus can be found under 'Conditions'.


When claiming a bonus you are asked to wager (place bets) your deposit & bonus a certain amount of times before you are able to cash out. Wagering requirements for Slots bonuses are usually 20 or 30 times.
For example: You deposited $100, redeemed 100% bonus and received $100, your wagering requirements will be: ($100 + $100) x 30 = $6000.
It does not mean that you need to deposit or win $6000. The total amount of the bets that you place should be $6000. If you are playing Slots and betting $1 a spin, you will need to spin 6000 times to complete the wagering requirements. After you have met wagering requirements, your winnings should be cashable.


You can find which games are excluded on the bonus under 'Conditions'.
Wagering on restricted games does not count towards the fulfillment of the wagering requirements and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request. 
Please make sure to read the Conditions of the coupon you claimed in order to avoid disappointment and heartache when you find out your winnings are not valid.

The software allows only one account per household and will block additional accounts automatically. To prevent fraud, a credit card can be used to fund only one account and if used on several accounts, the system will freeze them automatically.
In order to open an additional account with us, we ask to contact our Customer Service Department at support@denderacasino.com

We welcome players from all countries and recommend that you check the law in your own jurisdiction. There are different laws in each state, we don't check up on players but consider it your responsibility to check the laws in your area and make an educated decision.

Our software is case sensitive and both username and password should be entered exactly as registered.
If you are sure you entered the correct username and password and still cannot log in, please come to live chat for further assistance.

We offer different payment solutions available for players to deposit:

• ClickandBuy
• Click2Pay
• Neteller
• EcoCard
• Use My Bank
• ACH
• eWalletXpress
• Firepay
• Quicktender
• Credit Card (PPG)
• Credit Card (Wirecard)
• Credit Card (Magnet)

To withdrawal your winnings go to the "cashier" section and follow the user-friendly instructions.

Unfortunately we cannot give you information on taxes and it is best to check laws in your jurisdiction.

We are located in Curacao, Netherland Antilles. It is an island in the Caribbean Sea next to Venezuela coast, located southeast of the Virgin Islands.

In order to play with DenderaCasino, you must first open an account and register your personal information.
Note: All details must match your details as appear on your ID and banking documents.
Note 2: Some email providers block out emails from online gambling or forward them to the Spam folder. To make sure you receive all updates and responses, add support@denderacasino.com to your contact list. (Hotmail, Verizon, Comcast, MSN, Yahoo).

the website or download the free software.

To download the software click on Download Software, in the pop up window select 'Run' the program SmartDownload.exe. You then need to select 'Run' and the file will be saved on your desktop with the name DenderaCasino.

Double click on the icon, insert your username and password (*note: software is case sensitive, so both username and password should be entered as originally registered).

DenderaCasino offers a fun version to its players, in which they can play all the games offered in the real version, but bet with fun money. To do this, go to the log in screen, where you put in your log in name and password and under the log in name and password fields you can mark if you want to sign in as a real money player or just as a fun player.

If this is your first time using a credit card to deposit into your Dendera account, the card may need to be registered manually by our CS operators, please contact them and they will register your card and can also perform a manual deposit. Please note that it may take up to 1-2 hours after registration before the card is verified and you can use it to deposit.

Unfortunately, some Email providers block Email messages coming in from malicious sites so effectively that messages from DenderaCasino get blocked and screened in the process. These mostly include the following: Comcast, Yahoo, Hotmail, MSN, AOL and Verizon.

Software malfunctions at times, as anyone with a computer can vouch, we have developed extremely stable software, but it may still crash or freeze, due to a random error or because the computer the player is using has performed an error. We in DenderaCasino are well aware of that and so we have installed a safety feature which not only records your games, so we know exactly how much you had and what was your situation, but also retains the balance at the moment the software crashed. Please note that the balance may be a bit different because the round you were playing may have ended without you seeing it, as a win or loss.

The random jackpot is a jackpot that fills up as players bet in the casino, this huge cash prize builds and builds until it is won. To win the random jackpot, you need but to play a progressive game, no matter the amount of the bet or which progressive game you are playing. Once a jackpot is won it starts to build up again.

Choose your email service provider to find easy step by step instructions on how to receive our emails:

Outlook

• Add our address: support@denderacasino.com to your address book.
• In the tools menu click "Address Book"
• Then under file choose "New Entry" and select "New Contact". This will launch a new window.
• Enter: DenderaCasino in the "Full Name" field, then type our address: support@denderacasino.com
• Click "Save and Close"

Hotmail or MSN

• Open your Hotmail mailbox.
• Click the "Options" tab, then open: "Junk E-Mail Protection", and click on "Safe List".
• Type: support@denderacasino.com or any of our other email addresses into your safe list. Note: If you see one of our emails in your Junk Mail folder, click on 'This is not Junk Mail' to avoid having email from the same source sent to the Junk Mail folder in the future.

Yahoo Mail

• Open your Yahoo mailbox
• Click Mail Options
• Click Filters
• Click Add Filter
• In the top row, labeled "From header", make sure "Contains" is selected in the pull-down menu
• Then enter the DenderaCasino email address: support@denderacasino.com
• At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu
• Click the "Add Filter" button again
• If the DenderaCasino emails have been filtered to your "bulk" folder, simply open the message and click on "This is not Spam" next to the "From" field

Yahoo Mail

• Open your Yahoo mailbox
• Click Mail Options
• Click Filters
• Click Add Filter
• In the top row, labeled "From header", make sure "Contains" is selected in the pull-down menu
• Then enter the DenderaCasino email address: support@denderacasino.com
• At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu
• Click the "Add Filter" button again
• If the DenderaCasino emails have been filtered to your "bulk" folder, simply open the message and click on "This is not Spam" next to the "From" field

AOL

• Open your AOL mailbox.
• Go to keyword: Spam Controls.
• Version 9.0:
• Open the latest email you have received from us.
• Click the Add Address button (on the right) to add to your "People I Know" list and add support@denderacasino.com
• Replace the address in the Send To box with a DenderaCasino address.

Wanadoo

• To ensure that your DenderaCasino emails are delivered to your Wanadoo mailbox, simply add us to your Wanadoo contacts list:
• Open your Wanadoo mailbox.
• Open the email from DenderaCasino.
• Double-click on the DenderaCasino message to open it in a separate window.
• Click with the right mouse button on the DenderaCasino address that you want to store.
• Then in the menu: Click on "Add to Address Book".

Gmail To ensure that your DenderaCasino emails are delivered to your Gmail inbox, simply add us to your Gmail contacts list:

• Open your Gmail mailbox.
• Click on Contacts
• Click Add Contacts
• In the "Name" field enter: DenderaCasino
• In the "Email" field enter: support@denderacasino.com
• Click "Add Contact".

Comcast To ensure that your DenderaCasino emails are delivered to your Comcast inbox, simply add us to your Comcast webmail favorites list:

• Select the "Compose Email" button.
• Select the "Edit" link above the "Favorites" box.
• Select the contacts in your address book that you wish to add to your Comcast webmail favorites list and click "Add". You can add up to five contacts to the list.
• Click "Save"